Privacy Policy

Privacy Policy

Privacy Policy

Introduction

Welcome to Heritage Retirement Communities ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, use our services, or communicate with us via text messages or other means.

Information We Collect

Information You Provide to Us:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Communication Information: Details of inquiries, feedback, or other communications with us.

Information We Collect Automatically:

  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Information: Pages viewed, time spent on the site, and other analytical data.
  • Location Data: Approximate geographic location based on your IP address.

Information Collected via Text Messages:

  • Consent-Based Data: Information shared through text messages when you opt in to receive such communications from us.
  • Text Interactions: Message history, including questions, responses, and other related information.

How We Use Your Information

We use your information for the following purposes:

  • To provide and improve our services.
  • To communicate with you, including responding to inquiries and sending transactional or promotional messages.
  • To ensure security and prevent fraudulent activities.
  • To comply with legal and regulatory requirements.
  • To analyze website and text message usage to enhance user experience.

Sharing Your Information

We do not sell your personal information. However, we may share your information with third parties under the following circumstances:

  • Service Providers: With vendors and contractors who perform services on our behalf.
  • Legal Obligations: When required by law, court order, or other legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets.

Text Message Communications

By providing your phone number and opting in, you consent to receive text messages from us. These may include:

  • Appointment reminders.
  • Promotional offers and notifications.

You can opt out of text message communications at any time by replying "STOP" to any message. Standard message and data rates may apply.

Security of Your Information

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: Request access to and correction of your personal information.
  • Opt-Out: Opt out of receiving promotional communications, including text messages.
  • Data Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
  • Do Not Track: We honor "Do Not Track" signals as required by applicable law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review the policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Heritage Retirement Communities
PO Box 21677, Cleveland, OH 44121
info@heritage-rc.com
(330) 846-1499

Last Updated: 01/08/2025

 

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